Terms & Conditions

By accessing or using The Visualz Group website at www.thevisualzgroup.com and any of our services, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional terms applicable to specific services.

These Terms & Conditions constitute a legally binding agreement between you and The Visualz Group. If you do not agree to these terms in their entirety, please do not access or use our website or services.

Your continued use of our website or services following the posting of any changes to these Terms & Conditions constitutes your acceptance of those changes.

These Terms & Conditions are issued by:

The Visualz Group is a full-service digital marketing and creative agency. We may provide services including, but not limited to:

• Website Design & Development
• Digital Marketing & SEO
• Search Engine Optimization (SEO)
• Branding & Graphic Design
• Logo Design
• Video Production
• Social Media Marketing
• OTT / CTV Advertising
• Geofencing Advertising
• AI Automation Services
• Print Marketing Services
• Business Consulting

The specific scope, deliverables, timeline, and pricing for each engagement will be outlined in a separate project proposal or service agreement provided to the client prior to project commencement.

All estimates and proposals provided by The Visualz Group are valid for 30 days from the date of issue, unless otherwise stated in writing.

Project pricing is based on the scope of work described at the time of the proposal. If the scope of work changes after approval — including additions, expansions, or significant revisions to the original deliverables — pricing may be adjusted accordingly.

Any additional work requested by the client outside of the original agreement will be quoted separately and may require additional fees. The Visualz Group will notify the client of any scope changes before proceeding with additional work.

Written approval of a proposal or deposit payment constitutes acceptance of the project scope, pricing, and timeline outlined therein.

Payment terms, schedules, and methods for each project will be outlined in the individual project agreement or invoice issued to the client.

Standard payment terms may include:

• A deposit (typically 50%) due before project work begins
• Milestone or progress payments at defined project stages
• Final balance due upon project completion and before delivery of final files

The Visualz Group reserves the right to pause or terminate work on any project with an unpaid balance. Paused projects may be subject to restart fees.

All deposits and payments made to The Visualz Group are non-refundable unless otherwise agreed upon in writing. This applies to situations where work has commenced or resources have been allocated on behalf of the client.

To ensure projects are delivered on time and to the highest quality, clients agree to:

• Provide all requested content, materials, assets, and access credentials in a timely manner
• Respond to revision requests, proofs, and approval requests within agreed-upon timeframes
• Approve deliverables promptly to avoid project delays
• Ensure that all submitted materials (images, text, trademarks, etc.) are owned by the client or that the client has proper rights and permissions to use them
• Communicate change requests clearly and in writing

Delays resulting from the client's failure to provide required materials, approvals, or feedback may affect the project timeline. The Visualz Group is not responsible for project delays caused by missing client materials or delayed client responses.

Clients retain full ownership of all original materials, content, and assets they provide to The Visualz Group for use in their project.

The Visualz Group retains ownership of all concepts, drafts, design mockups, working files, source files, templates, frameworks, and proprietary processes developed during the course of the project until full and final payment is received.

Upon receipt of full payment, ownership of the agreed-upon approved deliverables transfers to the client, unless otherwise specified in writing in the project agreement.

The Visualz Group reserves the right to display completed work in our portfolio, website, social media channels, and marketing materials unless the client requests confidentiality in writing prior to project completion.

The Visualz Group provides website design, development, and maintenance services. However, The Visualz Group is not responsible for interruptions or failures caused by factors outside our direct control, including:

• Third-party hosting provider outages or service disruptions
• Domain registrar issues or domain expiration
• Third-party plugin, software, or platform failures
• Search engine ranking fluctuations or algorithm changes
• Platform policy changes made by Google, Meta, Microsoft, or other third-party providers
• Security vulnerabilities introduced by third-party software or plugins

Clients are responsible for maintaining active hosting, domain registrations, and any third-party subscriptions required to keep their website operational unless hosting management is explicitly included in a signed service agreement.

The Visualz Group provides digital marketing, advertising, and SEO services with the goal of improving our clients' online visibility and generating business results. However, marketing outcomes are inherently variable and are influenced by numerous factors outside our control, including:

• Industry competitiveness and market conditions
• Advertising budget and campaign duration
• Search engine algorithm changes
• Seasonal demand fluctuations
• Platform policy updates (Google, Meta, Microsoft, etc.)
• The quality and competitiveness of the client's product or service offerings
• The client's level of participation and responsiveness during the campaign

Any projections, forecasts, estimated ranges, or case study references shared in our proposals or marketing materials are for illustrative purposes only and should not be interpreted as a guarantee of similar results for your business.

A shorter version of this disclaimer appears on all marketing service pages on our website. The full and authoritative version is this section of our Terms & Conditions.

To the fullest extent permitted by applicable law, The Visualz Group, its owners, officers, employees, agents, contractors, and partners shall not be liable for any:

• Indirect, incidental, or consequential damages
• Special or punitive damages
• Loss of revenue, profits, or business opportunities
• Loss of data or business interruption

arising from the use of, or inability to use, our website or services — even if The Visualz Group has been advised of the possibility of such damages.

In no event shall The Visualz Group's total liability to you for all damages exceed the total amount paid by you to The Visualz Group in the three (3) months preceding the claim.

Either party may terminate a project or service agreement in accordance with the termination provisions outlined in the specific project agreement or service contract signed between the parties.

In the absence of a specific termination clause, either party may terminate a project with 14 days written notice. Notice must be provided in writing via email to the primary contact on record.

Upon termination:

• All outstanding balances for work completed up to the termination date remain due and payable
• Deposits are non-refundable
• The Visualz Group will deliver completed work or work-in-progress files upon receipt of all outstanding payments
• Access credentials and third-party accounts will be returned to the client once all balances are settled

Our website may contain links to third-party websites, platforms, or resources for informational or convenience purposes. These links do not constitute an endorsement by The Visualz Group of those websites or their content.

The Visualz Group has no control over and assumes no responsibility for the content, privacy practices, accuracy, or security of any third-party websites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Any disputes, claims, or controversies arising from or relating to these Terms & Conditions, or the breach thereof, shall be resolved exclusively in the state or federal courts located in Bexar County, Texas. You consent to the personal jurisdiction of such courts.

If any provision of these Terms & Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

The Visualz Group reserves the right to update, modify, or replace these Terms & Conditions at any time at our sole discretion. When changes are made, we will update the “Last Updated” date at the top of this page.

Changes become effective immediately upon posting to the website. It is your responsibility to review these Terms & Conditions periodically for updates. Your continued use of our website or services after any changes constitutes your acceptance of the revised terms.

For material changes that significantly affect your rights or obligations, we may provide additional notice via email where reasonably practicable.

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us: